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Popular Questions

Frequently Asked Questions

Booking is possible only by completing the reservation form on our web site. Please, select the dates of your stay and type of rooms you have chosen. The system will show you the price for the accommodation (always check the room conditions). If you agree with the total price and the booking conditions, just click on red button "Book now" and the reservation form will show up. Once you finish the order form and click on button "Book now", your reservation will be confirmed shorty to your email address.
The rooms do not have a safe. In seven years, we have never had a problem with theft. Our small team is loyal and reliable.
The Hotel does not offer an extra bed; the maximum number of occupants per room is specified in room descriptions
All of the hotels have different rooms with different maximum occupancy. Check the room descriptions in advance and do the simulation placing the number of adults and children needed.
Breakfast is offered for free to our customers, from 5:30AM to 9:30AM on weekdays and from 6:30AM to 10:30AM on weekends.
You will not be entitled to a refund ad you will be considered as a ‘no-show’ by the hotel.
Our priority is to reduce your waiting time to the shortest possible! If your room is not occupied the night before your arrival, you can find room ready from the early morning. Otherwise, we will prepare it for you as soon as it is free, with the utmost care for perfect cleaning and a organization of the room. The room must be vacated by 12 o'clock on the day of departure. At 14:00 the latest the room will be prepared and available to you.
After the stay, all guests are sent a satisfaction survey where you may leave your suggestions. If you do not receive any survey, please send an email to feedback@maasaihotels.com